Ideal Finance Services ("we", "us", or "our") is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our loan consultancy services.
By submitting your information through our contact form, calling us, or visiting our offices, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
We are a loan consultancy and Direct Selling Agent (DSA). We do not directly issue loans. We act as intermediaries connecting you with banks and NBFCs best suited to your requirements.
01 Information We Collect
Personal Identification Information
- Full name, date of birth, and photograph (if applicable)
- Contact details: mobile number, email address, residential and mailing address
- Identity documents: Aadhaar card, PAN card, Voter ID, Passport
Financial Information
- Monthly income, employment type, and employer name
- Bank account details and bank statements (as required by lenders)
- Existing loan details and credit history (sourced with your consent)
- Property details (for home loans and loans against property)
Usage & Device Information
- IP address, browser type, and operating system
- Pages visited and time spent on our website
- Referral URL and device identifiers
02 How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Loan Processing: Evaluating your eligibility, preparing your loan application, and submitting it to the most suitable bank or NBFC on your behalf.
- Communication: Contacting you via phone, WhatsApp, SMS, or email regarding your enquiry status, loan offers, documentation, and disbursement updates.
- Service Improvement: Analysing aggregated and anonymised usage data to improve our website and client experience.
- Compliance: Meeting obligations under applicable laws, RBI guidelines, and regulatory requirements.
- Record Keeping: Maintaining accurate records of transactions and communications as required by law.
We will never use your personal information to send unsolicited marketing messages unrelated to your loan enquiry without your express consent.
03 Sharing with Third Parties
We may share your personal information with the following parties in the course of facilitating your loan:
- Banks & NBFCs: Your application data is shared with lenders whose products match your requirements and eligibility.
- Credit Bureaus: Lenders may conduct credit checks through bureaus such as CIBIL, Experian, Equifax, or CRIF High Mark. This is initiated by the lender, not us.
- Legal & Regulatory Authorities: Where required by law, court order, or regulatory directive, we may disclose information to government agencies.
We will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
04 Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These include:
- Encrypted storage of digital records and secure file management
- Access controls ensuring only authorised personnel handle your data
- Physical security of paper documents at our office premises
- Regular review of our data handling procedures
No method of transmission over the internet is 100% secure. We encourage you to use strong passwords and secure devices when communicating with us online.
05 Cookies & Tracking
Our website uses minimal cookies to ensure basic functionality and improve your browsing experience:
- Session Cookies: Temporary cookies that expire when you close your browser.
- Preference Cookies: Used to remember your display preferences.
- Analytics Cookies: Aggregated, anonymised data about website usage. No personally identifiable information is tracked.
You may configure your browser to refuse all cookies. Some website features may not function properly without them.
06 Data Retention
We retain your personal information for as long as:
- Your loan application or enquiry is active and being processed
- Required by applicable Indian law (typically 7–10 years for financial records)
- Necessary for resolving disputes and enforcing agreements
Once the retention period expires and no legal obligation requires continued storage, we will securely delete or anonymise your data.
07 Your Rights
Under applicable Indian privacy laws and the Information Technology Act, 2000, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of any inaccurate or incomplete data.
- Right to Withdrawal of Consent: Withdraw your consent for processing at any time, subject to legal obligations.
- Right to Deletion: Request deletion of your data where no legal obligation requires retention.
- Right to Grievance Redressal: Lodge a complaint with us if you believe your data has been mishandled.
We will respond within 30 days of receiving your written request.
08 Children's Privacy
Our services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received data from a person under 18, we will delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
09 Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
10 Contact Us
For any questions, concerns, or data requests, please contact our Grievance Officer: